BoomBet takes your privacy seriously. This page explains plainly what we collect, why we collect it, who we share it with and how you stay in control of your personal information at all times.
This Privacy Policy describes how BoomBet ("we," "us," "our") collects, uses, stores, shares and protects personal data relating to players and visitors ("you," "your") who use the BoomBet platform at boombet.im ("the Platform"). It applies to every account holder, visitor and anyone who contacts BoomBet's customer support team.
BoomBet is committed to handling your personal information responsibly. We collect only what is genuinely necessary to operate the Platform, process your transactions and meet our legal obligations. We do not sell your data to third parties, and we do not share it with anyone who does not have a specific, legitimate role in delivering the BoomBet service to you.
By registering a BoomBet account or using any feature of the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as described here. This Policy forms part of BoomBet's Terms and Conditions. If you disagree with anything here, you should not use the Platform.
Plain-language summary: We collect what we need to run your account and pay you. We protect it properly. We never sell it. You can ask for it, correct it or delete it at any time. That is the short version — the full detail follows below.
BoomBet collects personal data through three routes: information you provide directly, information generated automatically when you use the Platform, and information we receive from third-party service providers as part of identity verification and payment processing.
| Category | Examples | How Collected |
|---|---|---|
| Identity data | Full name, date of birth, CNIC or passport number | Registration form; KYC document upload |
| Contact data | Mobile number, email address | Registration form; account settings |
| Financial data | Easypaisa / JazzCash / bank account number, transaction history, wallet balance | Deposit and withdrawal transactions |
| KYC / verification data | Copies of CNIC, utility bills, selfie verification images | Document upload during verification |
| Usage data | Pages visited, games played, bets placed, session duration, device type | Automatically via server logs and analytics tools |
| Technical data | IP address, browser type, operating system, cookie identifiers | Automatically when you access the Platform |
| Communications data | Live chat transcripts, support emails, complaint records | When you contact BoomBet support |
| Marketing preferences | Promotional email opt-in status, notification settings | Account settings; consent recorded at registration |
BoomBet does not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs or health information unless you voluntarily provide it in the context of a responsible gaming self-disclosure.
BoomBet processes your personal data only where there is a lawful basis for doing so. The primary purposes for which we use your data are described below.
BoomBet will never use your data to make fully automated decisions that significantly affect you without human review. This includes account closure decisions and fraud flagging — a trained team member reviews all consequential decisions before action is taken.
BoomBet does not sell your personal data to any third party. We share data only with organisations that have a specific, necessary role in delivering or securing the BoomBet service. All third parties who receive your data are contractually required to handle it securely and use it only for the purpose for which it was shared.
Categories of third parties who may receive your data:
All third parties who process your data on BoomBet's behalf do so under data processing agreements that require them to implement appropriate technical and organisational security measures.
BoomBet uses cookies and similar technologies to operate the Platform, remember your preferences, maintain your login session and analyse how the Platform is used. Here is a plain breakdown of what each type of cookie does on BoomBet.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Maintain your login session, process transactions, prevent CSRF attacks | No — required for the Platform to function |
| Functional | Remember your language, display preferences and responsible gaming settings | Yes — disabling may affect your experience |
| Analytics | Track page views, session duration and navigation paths to improve the Platform | Yes — data collected is anonymised |
| Security | Detect unusual access patterns, bot activity and fraud indicators | No — required for account security |
You can manage cookie settings through your browser. Most modern browsers allow you to block, delete or review cookies stored on your device. Note that disabling essential cookies will prevent the BoomBet Platform from functioning correctly. BoomBet does not use third-party advertising or retargeting cookies.
BoomBet takes the security of your personal data seriously. We implement technical and organisational measures proportionate to the sensitivity of the data we hold. The following protections are in place on the BoomBet platform at all times.
Your responsibility: BoomBet's security measures protect data on our end. You are responsible for keeping your BoomBet password confidential and not sharing your login details. If you suspect your account has been accessed without your permission, contact support immediately at support@boombet.im.
BoomBet retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations.
When the retention period for a category of data expires, BoomBet securely deletes or anonymises that data. Deletion requests from players (see Section 8) will be actioned promptly where the retention period has expired and no legal obligation requires continued retention.
You have meaningful rights over your personal data held by BoomBet. These rights can be exercised at any time by contacting support@boombet.im or via live chat. BoomBet will respond to all data rights requests within 30 days. Complex requests may take up to 60 days — BoomBet will inform you if this is the case.
To exercise any of these rights, email support@boombet.im with your full name and account number, specifying which right you wish to exercise. Identity verification may be required before we can fulfil your request, to ensure we are responding to the correct person.
BoomBet's platform is strictly for adults aged 18 and above. BoomBet does not knowingly collect or process personal data belonging to anyone under the age of 18. Age verification is part of both the registration process and the KYC verification procedure.
If BoomBet discovers that a player is under 18, their account will be immediately closed, all data relating to that account will be securely deleted beyond legally required retention, and any deposits will be returned to the originating payment method where technically possible. BoomBet may report confirmed underage access to appropriate authorities where required.
If you believe a minor has registered a BoomBet account, please contact BoomBet support immediately at support@boombet.im with relevant details. BoomBet takes these reports seriously and will investigate and act on them with priority.
BoomBet sends promotional communications — including bonus offers, new game announcements and seasonal promotions — only to players who have opted in to receive them. Consent to marketing is collected during registration and can be changed at any time in your account settings.
How to opt out of marketing from BoomBet:
Opting out of marketing does not affect transactional communications — BoomBet will still send you account security alerts, deposit confirmations, withdrawal updates and verification requests. These communications are essential to the service and cannot be disabled.
Note: Withdrawing marketing consent does not affect any bonus you have already claimed or are in the process of completing the wagering requirement for. Your BoomBet account and all its benefits remain fully active after opting out of marketing.
BoomBet reviews this Privacy Policy periodically and will update it when necessary to reflect changes in our practices, legal requirements or operational arrangements. The "last updated" date at the top of this page reflects when the most recent change was made.
Where a change to this Policy materially affects how BoomBet uses your personal data — particularly in a way that could be less favourable to you — BoomBet will provide advance notice via email to the address registered on your account before the change takes effect. For minor or administrative changes, the updated Policy will be published on this page with the revised date and no individual notification will be sent.
Continued use of the BoomBet platform after a policy update constitutes your acceptance of the revised Privacy Policy. If you do not accept the updated terms, you should contact BoomBet support to close your account before the effective date of the change.
If you have any question about this Privacy Policy, about how BoomBet handles your personal data, or if you wish to exercise any of your data rights, please reach out to BoomBet's support team using one of the channels below.
BoomBet will acknowledge privacy-related queries within 24 hours and provide a substantive response within five business days for straightforward requests. Complex data requests may require up to 30 days — BoomBet will keep you informed throughout the process.
If you believe BoomBet has handled your personal data in a way that violates this Policy and you are not satisfied with BoomBet's response, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction. BoomBet's support team can provide guidance on the appropriate body to contact.
This Privacy Policy should be read alongside BoomBet's Terms and Conditions and Responsible Gaming Policy. Together they describe all the rules and protections that apply to your BoomBet account.
Privacy Commitments
Privacy policies can feel abstract. Here is what BoomBet's commitments actually look like in practice for every Pakistani player on the platform.
Every page, every transaction, every message between your phone and BoomBet's servers travels over a fully encrypted connection. Your login details and payment information are never transmitted in plain text, regardless of the network you are using.
CNIC scans and passport copies uploaded during KYC verification are handled by specialist identity verification providers under strict data agreements. BoomBet staff members do not have free access to your identity documents — access is logged, audited and role-restricted.
BoomBet does not operate an advertising business and has no commercial incentive to sell player data. Your name, contact details, transaction history and gaming activity will never be sold to any third party — not to advertisers, data brokers or any other commercial entity.
Promotional communications from BoomBet are opt-in only. Changing your preference takes effect within 48 hours and can be done directly from your account settings without contacting support. Opting out has no impact on your BoomBet account or bonuses.
Email support@boombet.im to request a full export of every piece of personal data BoomBet holds about you — or to request deletion once your retention period has expired. BoomBet will respond within 30 days and verify your identity before actioning the request.
If BoomBet ever suffers a data security incident that poses genuine risk to your personal information, we will notify you without undue delay — not weeks later buried in a footnote. BoomBet's incident response plan ensures affected players are informed and supported promptly.
Privacy Questions?
Our support team handles privacy queries in both English and Urdu, 24 hours a day. Reach us via any of the channels below.
When contacting BoomBet about your personal data, please include your full name and account ID so we can locate your records accurately. Identity verification will be required for access, correction and deletion requests. See Section 8 for the full list of rights available to you.
BoomBet is built to keep Pakistani players' data safe while giving them access to the best live casino, slots and PSL betting — all in PKR. Register in two minutes.